The FBS is who we are and how we do what we do. It is more than a management system or business
model - it is part of the mentality of virtually every associate in the company. Through FBS, Fluke
achieves world-class excellence in customer satisfaction, beginning with the voice of the customer,
continuously improving quality, delivery, cost, and innovation.
FBS is at the core of our quality system. We focus on defect prevention contrary to defect detection.
Suppliers must employ a valid methodology and error proofing of their manufacturing processes so
that zero defects can be achieved. To achieve zero defects, it is imperative that the supplier has
procedures in place using six sigma and lean manufacturing methodologies.